Return & Refund Policy
Final Sale & Non-Returnable Items
We do not accept returns or exchanges on the following items:
- Nail powders, nail polishes, and gel polishes
- Chemicals (including liquids, monomers, lotions, acetone, alcohol, etc.)
- Hygienic or personal-use tools (including nail files, scissors, buffers, drill bits, clippers, cutters, nippers, pushers, brushes, etc.)
All sale, promotional, and clearance items are FINAL SALE (no returns, exchanges, or refunds).
General Return Policy
- Returns must be approved in advance and require a Return Authorization from Toronto Nail & Beauty Supply.
- A copy of the original invoice is required for all return requests.
- We do not offer exchanges for purchases made on torontonailbeautysupply.com. Please review product details carefully before purchasing.
- No returns, exchanges, or refunds will be accepted after 14 days of receiving your order.
Exceptions (Case-by-Case Basis)
Some exceptions may apply on a case-by-case basis.
Please contact sale@torontonailbeautysupply.com with your order number and concern to determine if your order may be eligible for a return or store credit.
- Items must be unused and unopened to be considered.
- We do not offer exchanges or refunds for ineligible return requests.
- All exceptions are reviewed at our sole discretion.
Damaged or Defective Items
- If your order arrives damaged or defective, you must notify us within 24 hours of delivery.
- Please email Torontonailsupply@gmail.com with:
- Clear photos of the full shipment
- Clear photos of the damaged/defective items
- A brief description of the issue
We will review your request and provide an appropriate resolution, such as a store credit or replacement, if approved.
Warranty
- Warranty coverage is provided by the manufacturer, not Toronto Nail & Beauty Supply.
- A proof of purchase (receipt) and completed warranty card are required for all warranty claims.
Contact Us
If you have any questions regarding returns, refunds, or warranty, please contact us at:
📧 Torontonailsupply@gmail.com